Frequently Asked Questions

No. If you are an adult over the age of 18, you can book a free consultation on our online booking system or by email. 

Consultations are free of charge and last up to 15 minutes. They are conducted over the phone and are an opportunity for you to get to know the therapist, their approach and experience, and discuss administrative details like fees and scheduling.

The online booking system can be used to schedule an appointment with Seen Heard Known Psychotherapy Services. You can also book through email or telephone by contacting isabelle@seenheardknown.ca or 705-201-1246. 

OHIP doesn't cover psychotherapy services. Please consult with your insurance provider to determine whether you have coverage for a Registered Psychotherapist.  Direct billing to insurance companies isn't available, so you'll need to submit your receipts for reimbursement.

You may pay by e-transfer, credit or debit card. Payment is due at the start of each session. 

Once payment is received, your therapist will email you a copy of your receipt, which you can submit to your insurance company for reimbursement. 

Sessions are held virtually on a secure video platform and are 50 minutes in length, leaving the remaining 10 minutes for client file maintenance. 

It has been shown that therapy is most effective when clients attend on a weekly or biweekly basis. However, the duration and frequency of therapy will depend on your presenting concerns, goals, and access to resources such as money, time, and social support. 

24 hours' notice is required to cancel an appointment. Sessions cancelled with less than 24' hours notice as well as missed sessions are subject to a late-cancellation fee. Cancellations can be made on the online booking site, or by emailing isabelle@seenheardknown.ca. 

Please note that Seen Heard Known Psychotherapy Services does not provide crisis support services. If you are facing an emergency, please contact 9-1-1 or visit the nearest emergency room. If you are experiencing suicidal thoughts, the Suicide Crisis Helpline is available 24/7 by calling or texting 9-8-8. 

To determine which type of support is best for you, it is important to differentiate psychiatrists, psychologists, psychotherapists and social workers.

Psychiatrists: Medical doctors who specialize in diagnosing and treating mental health and psychiatric disorders through a combination of medication and psychotherapy. They typically work in hospital settings and are covered by OHIP. A referral from your family doctor is required to work with a psychiatrist. 

Psychologists: Trained to assess and diagnose behavioural, emotional, and cognitive disorders, provide therapy, and conduct scientific research. They are regulated by the College of Psychologists (CPO) of Ontario. 

Psychotherapists: Hold graduate degrees and specialize in treating mental health issues with an array of therapeutic approaches and interventions. They are regulated by the College of Registered Psychotherapists of Ontario (CRPO). 

Social Workers: Social workers focus on connecting clients with support and resources in their community. If they meet the CRPO requirements, they can provide psychotherapy services as well. 

Seen Heard Known Psychotherapy Services is dedicated to upholding the privacy and confidentiality of every client. The collection, storage, and release of personal health information (i.e., any identifiable information) adhere to the standards of practice set forth by the College of Registered Psychotherapists of Ontario (CRPO), as well as Canadian privacy laws, including the Personal Protection of Information and Electronic Documents Act (PIPEDA) and the Personal Health Information Protection Act (PHIPA).

All personal health information is securely housed on a digital platform, Jane. Any physical health information in paper form is safeguarded in a locked cabinet. All health data gathered throughout the therapeutic sessions is retained for a period of ten years after the client's final appointment, after which it is permanently deleted or destroyed.

To learn more, visit https://www.crpo.ca/standard-3-1-confidentiality/.